Services

Trusted Service

We will provide comprehensive services to customers’ satisfaction. With professional service skills and full service enthusiasm, Yutong Bus Overseas Service Team will provide customers with comprehensive and high-quality services to ensure that customers’ vehicles are in good operating condition, to improve customers’ vehicle rate of operation, to increase value for customers, and to make customers trust the Yutong services.

Well-established service network

As of the end of 2018, Yutong has had 227 chartered service companies and 350 authorized service outlets. Moreover, Yutong also sends service engineers and spare parts managers to reside in the key overseas markets and provide service to customers.

Yutong has set up eight spare parts warehouses in France, Australia, United Arab Emirates, Russia, South Africa, Cuba and Panama respectively, and five spare parts consignment warehouses in Saudi Arabia, Nigeria, Slovakia and Singapore.

Systematic service training

Through multiple training ways, Yutong carries out diverse and effective service training for overseas service stations and end-users.

Set up training centers

Teach overseas customers the maintenance skills of Yutong buses.

Develop multi-language training materials

Covering repair and maintenance of vehicles, driver brochure, service station management manual, etc

Online functions

Information feedback and warranty settlement, spare part inquiry, technical document inquiry, spare parts ordering, training management, product information, service station information, etc.

Leasing

  • No need to buy new or used buses – just rent what you need
  • Typical rental contract – 7 years and more
  • The rent price is the difference between the cost of the bus and the worth predicted by the finance company at the end of the term
  • Rent payment is tax-deductible
  • The bus and operating lease liability do not appear on your balance sheet
  • At the end of the contract you have options:
  • Extend the existing rental agreement
  • Return the bus to the lessor (assuming it meets stipulated return conditions)
  • Sell the bus on behalf of the lessor and retain a percentage of the profit generated on sale

Maintenance

Yutong has a network of international bus service partners. Optimal locations, flexible solutions and attention to details will ensure that every problem is professionally resolved in a timely manner.

Principles of Services

Customer focus: We promote customer satisfaction through continuous promotion of the vehicle operation rate and parts availability

Maintenance priority: We solve on-site problems as soon as possible for those arising in the use of vehicles to ensure the normal operation of vehicles according to the principle of “Troubleshooting before Accountability”.

Honesty and trustworthiness: During services, we take honesty as a priority and must not cheat customers based on facts.

Meeting demands: During services, we pay close attention to and meet customers’ reasonable demands to free them from worries. For critical customers, we should provide higher-quality services to improve their experiences

Results-oriented: The service technicians should carry out work for results and have always deemed it their duty to solve problems successfully.

Timely feedback: For customer demands and customers’ major complaints that cannot be solved in time in a service center, we must give feedback to the market service technicians for assistance.