Services

Trusted Service

Our focus – customer satisfaction. Busnex provides flexible sales and leasing solutions for green energy busses as well as offers convenient comprehensive maintenance solutions. Busnex team is ready to provide individual, personalized services, fitting customers’ needs and wants.

Well-established service network

Through Yutong’s network of international bus service partners, Busnex offers a full scope of maintenance services. As of the end of 2018, Yutong has had 227 chartered service companies and 350 authorized service outlets. Moreover, Yutong also sends service engineers and spare parts managers to reside in the key overseas markets and provide service to customers.

Yutong has set up eight spare parts warehouses in France, Australia, United Arab Emirates, Russia, South Africa, Cuba and Panama respectively, and five spare parts consignment warehouses in Saudi Arabia, Nigeria, Slovakia and Singapore.

Provide systematic service training

Through various training methods, Yutong carries out diverse and effective service training for overseas service stations and end-users.

Set up training centers

Teach overseas customers the maintenance skills of Yutong buses.

Develop multilingual training materials

Covering repair and maintenance of vehicles, driver brochures, service station management manuals, etc. in different languages.

Online functions

Information feedback and warranty settlement, spare part inquiry, technical document inquiry, spare parts ordering, training management, product information, service station information, etc.

Leasing

With years of experience, Busnex team can offer flexible and personalized leasing solutions.

  • No need to buy new or used buses – just rent what you need.
  • Typical rental contract – 7 years and more.
  • The rent price is the difference between the cost of the bus and the worth predicted by the finance company at the end of the term.
  • Rent payment is tax-deductible.
  • The bus and operating lease liability do not appear on your balance sheet.
  • At the end of the contract you have options:
    • Extend the existing rental agreement;
    • Return the bus to the lessor (assuming it meets stipulated return conditions);
    • Sell the bus on behalf of the lessor and retain a percentage of the profit generated on sale.

Maintenance

Through Yutong’s network of international bus service partners, Busnex offers a full scope of maintenance services. Optimal locations, flexible solutions and attention to details will ensure that every problem is professionally resolved in a timely manner.

Principles of Services

Customer focus: We promote customer satisfaction through continuous promotion of the vehicle operation rate and parts availability.

Maintenance priority: We solve on-site problems as soon as possible for those arising in the use of vehicles to ensure the normal operation of vehicles according to the principle of “Troubleshooting before Accountability”.

Honesty and trustworthiness: During services, we take honesty as a priority and advice customers based on facts.

Meeting demands: During services, we pay close attention to and meet customers’ reasonable demands to improve their experiences.

Result-oriented: Our team is result-driven and are always ready to solve any issues.

Timely feedback: For customer demands and major complaints that cannot be solved at the time in a service center, we provide feedback to the market service technicians for assistance.